1. After-sales service commitment
Service tenet: fast, decisive, accurate, thoughtful and thorough
Service goal: service quality wins customer satisfaction
Service efficiency: If the buyer raises a quality objection, the supplier will give the buyer a written answer within one working day after receiving the notice. If necessary, technicians can reach the site and start repairs within 24 hours.
2.Process of after-sales service work
The salesperson will feed back the information to the quality inspection department, and the quality inspection department will provide professional answers to the problem within 24 hours. If it is necessary to arrive at the site, the technical staff will arrive at the construction site and repair it within 24 hours.
The internal staff will record the maintenance problem and issue a document in written form to remind all departments to avoid similar problems.
3. Organization chart After-sales service
Technical support plan
1. In case of any technical problem that cannot be solved at the construction site, you can call our after-sales service number at any time: 0317-8526088. Our company will provide appropriate solutions according to the problems. After sales service will be recorded and reported by special personnel to ensure that the feedback problems are deal with in a timely and effective manner.
If it is confirmed that the problem cannot be solved by phone, our company will send quality inspectors and technicians to the site within 24 hours to analyze the cause and solve the failure, so as to ensure the smooth use of the product.